Refund Policy

New organizations set up their board, pick a plan and pay for their first month (or year) when they subscribe. If Carvikon isn’t right for your shop, ask within 30 calendar days of that first payment and we refund it in full within 2 business days, unless the account was used fraudulently or in material violation of our Terms. When we refund it we also cancel the subscription, so nothing more is charged.

Ask with “Request a refund” in Settings › Billing, or by emailing hi@carvikon.com. Refunds are made by our team, not automatically, and go back to the original payment method; your bank or card issuer may take additional time to post them.

The guarantee applies once per organization and only to its first paid subscription charge — not to plan upgrades, add-ons, renewals, or reactivated accounts. There is no contract: after the 30 days you can still cancel at any time and keep access until the end of the period you paid for.

We want a refund policy that is understandable, fair to new customers, and sustainable for a subscription service. This policy applies to subscriptions purchased directly from Carvikon, unless a separate written agreement says otherwise.

Accounts that started a 14-day free trial before the money-back guarantee replaced it keep that trial. No payment method is collected to start one, so no subscription charge can arise from the trial itself. If you do nothing, the account simply stops at the end of the 14 days and you are never charged. To continue afterwards you add a card, and the first subscription charge is taken then; that first paid charge is covered by the same 30-day guarantee — email hi@carvikon.com within 30 calendar days of it.

Outside the 30-day guarantee on the first paid charge, subscription and add-on fees are generally non-refundable and we do not provide prorated refunds for an unused portion of a billing period. You may cancel at any time; cancellation takes effect at the end of the current paid period, and you retain access until then. This keeps cancellation simple while avoiding surprise future charges.

We will promptly investigate duplicate charges, unauthorized charges, and material billing errors and refund confirmed errors. If Carvikon experiences a material, prolonged Service outage caused by us, contact us and we will review an appropriate credit or refund in good faith. Nothing in this policy limits any refund right that cannot be waived under applicable law.

For the 30-day money-back guarantee, use “Request a refund” in Settings › Billing, or email us as below; we refund it in full within 2 business days. For anything else, email hi@carvikon.com from the account email with “Refund request” in the subject line. Include the business name, account email, invoice or charge date, and a short description of the issue. We aim to respond within five business days. Approved refunds are returned to the original payment method when possible; your bank or card issuer may take additional time to post them.

This policy is part of our Terms of Service. Your payment processor may have its own procedures for payment disputes, but contacting us first usually lets us resolve a straightforward issue faster.